1. Who we will do support.

• We help and support who have bought Wilcity from Envato market.
• We answer any pre-buy-questions who have bought or had not bought Wilcity.

2. What we will do support.

• We help customers solve problems / issues ( functionality ) that we advertise and not working in the customer’s side
• We help customers do import sample data
• We help customers start using the basic steps of Wilcity
• We help customers update to the newest version of Wilcity

3. Support Time

• Support requests are being processed on business days from 8:00 to 18:00 / Monday -> Satuday ( GMT +7 )

4. Where Can You Get a Support

• We spent most priority to help in our help center http://support.wilcity.com. Please, make sure that you’ve studied the Wilcity document https://documentation.wilcity.com  before submitting a support ticket. We cannot take any responsibility for damages caused by crucial information leaks.
• You can send us a message via form contact of our profile on ThemeForest.net/user/wiloke
• You can use method sending email for emergencies: [email protected]
• The method Live-Support, chat and work with us via Skype is only for paid-services

5. Disclaimer

• Please do not forget that all our products and services are provided “as is” without warranties of any kind, including but not limited to implied warranties of merchantability and fitness for a particular purpose.
• Refer to Envato Membership Terms and Conditions for more details: http://themeforest.net/legal/membership

6. Refund

• Refund claims can be satisfied only if the Product is not as described, or is broken or is corrupt. The deadline for a Buyer making any refund claim is 30 calendar days after purchase and this claim must be made to Envato Support: http://themeforest.net/support
• Please note that Envato will verify the validity of the claim before a refund is approved.
• Refer to Envato Membership Terms and Conditions for more details: http://themeforest.net/legal/membership

7. Copyright Information

• We DO NOT sale and DO NOT include stock photos in Wilcity package.
• We deliver method to import, and you are solely responsible for the use of the photos, clipart, template.